RMA Policy

When returning defective product units to i-View, you must first contact i-View Technical Support for troubleshooting and obtain an invoice number (as used as RMA number) we provided when purchase.

 
For defective products there are three definitions
I. DOA (Dead on Arrival)

Unit within 30 days of purchase by the PI (Proforma Invoice as proof of purchase) and is confirmed as Dead by i-View Technical Support.

II. RMA (Return Merchandise Authorization)

Units within warranty that are not functioning correctly - these cases must always be reported to i-View Technical Support by the customer for troubleshooting, i-View Technical Support will advise the customer of the correct procedure to follow.

III. OOW (Out of Warranty)

If a customer has a broken unit that is out of the warranty period, the customer is welcome to contact i-View Technical Support or troubleshooting.

 
RMA and DOA Procedures
A.

Contact i-View Technical Support to troubleshoot the product. To qualify for warranty repair, the first date of contact of this failure must be within the warranty period counted starting the day of the purchase.

B.

If recommended by i-View Technical Support to have the merchandise returned for repair or replacement, please provide the invoice number (as RMA number) and be sure the product is still within warranty.

C.

Securely package the merchandise with as many original parts as possible and note the invoice number (as RMA number) on the package or waybill.

D.

Ship the product to the address given by i-View Technical Support. The invoice number (as RMA number) is considered invalid if not received by i-View within 30 days of date of first contact (proof of purchase required).

E.

Upon completion, i-View will ship back to sender’s address as written on the waybill unless otherwise requested.

 
Please note
● Packaging Requirements

Product shipped to i-View must be properly packaged to prevent loss or damage in transit. Shipping your RMA to i-View using regular mailing envelopes is not acceptable, as they do not protect the product from damage during shipping. I-View will not repair or replace a module that is shipped in such a way that the product is not properly protected. I-View will not accept any product that has been damaged as a result of accident, abuse, misuse, natural or personal disaster, or any unauthorized disassemble, repair or modification.

● Amending RMA Policy

i-View may choose to amend the RMA Policy, in part or its entirety, at any time, without notice.

(Please note that for OOW product, customer will need to pay for inbound/outbound freight of repaired product.)
● i-View’s Responsibility

i-View’s sole responsibility within 30 days of RMA policy which is limited to repairing or replacing the defective products returned by customers.

● DISCLAIMER OF WARRANTIES

EXCEPT AS SPECIFIED IN THESE WARRANTIES, ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS, AND WARRANTIES INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OR CONDITION OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, SATISFACTORY QUALITY, NON-INTERFERENCE, ACCURACY OF INFORMATIONAL CONTENT, OR ARISING FROM A COURSE OF DEALING, LAW, OR TRADE PRACTICE, ARE HEREBY EXCLUDED TO THE EXTENT ALLOWED BY APPLICABLE LAW AND ARE EXPRESSLY DISCLAIMED BY I-VIEW. TO THE EXTENT IMPLIED WARRANTIES CANNOT BE EXCLUDED, SUCH WARRANTIES ARE LIMITED IN DURATION TO THE EXPRESS WARRANTIES PERIOD. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG IMPLIED WARRANTIES LASTS, THE ABOVE LIMITATION MAY NOT APPLY. THESE WARRANTIES GIVE CUSTOMERS SPECIFIC LEGAL RIGHTS, AND CUSTOMER MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION. THIS DISCLAIMER AND EXCLUSION SHALL APPLY EVEN IF THE EXPRESS WARRANTIES SET FORTH ABOVE FAILS OF ITS ESSENTIAL PURPOSE. I-VIEW MAKES NO WARRANTIES AND LIABILITIES, EXPRESS OR IMPLIED, WITH RESPECT TO NON-I-VIEW PRODUCTS OR THEIR INTEROPERATION WITH THE PRODUCTS AND DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY, COMPATIBILITY, FITNESS FOR A PARTICULAR USE, OR INTEROPERATION BETWEEN PRODUCTS AND NON-I-VIEW PRODUCTS. I-VIEW SHALL NOT BE LIABLE FOR INCLUDING BUT NOT LIMITED TO ANY DATA LOST, LOSS AND DAMAGE, LABOR/EMPLOYEE COST, DIRECT OR INDIRECT, FOR ANY INTEROPERATION BETWEEN THE PRODUCTS AND NON-I-VIEW PRODUCTS.

●LIMITATION OF LIABILITY

REGARDLESS WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE OR OTHERWISE, IN NO EVENT WILL I-VIEW OR ITS SUPPLIERS BE LIABLE FOR ANY LOST REVENUE, PROFIT OR LOST OR DAMAGED DATA, BUSINESS INTERRUPTION, LOSS OF CAPITAL, LABOR/EMPLOYEE COST, OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY OR WHETHER ARISING OUT OF THE USE OR INABILITY TO USE THE I-VIEW PRODUCTS OR OTHERWISE AND EVEN IF I-VIEW HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL I-VIEW'S LIABILITY TO CUSTOMER, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF WARRANTY, OR OTHERWISE, EXCEED THE PRICE PAID BY CUSTOMER FOR THE SOFTWARE THAT GAVE RISE TO THE CLAIM OR IF THE SOFTWARE IS PART OF ANOTHER PRODUCTS, THE PRICE PAID FOR SUCH OTHER PRODUCTS. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATION OR EXCLUSION OF CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN NO EVENT SHALL I-VIEW'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES (OTHER THAN AS MAY BE REQUIRED BY APPLICABLE LAW IN CASES INVOLVING PERSONAL INJURY) EXCEED THE AMOUNT OF TWO HUNDRED DOLLARS (U.S. $200.00). THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. CUSTOMER AGREES THAT THE LIMITATIONS OF LIABILITY AND DISCLAIMERS SET FORTH HEREIN WILL APPLY REGARDLESS OF WHETHER CUSTOMER HAS ACCEPTED ANY OTHER PRODUCTS OR SERVICE DELIVERED BY I-VIEW. CUSTOMER ACKNOWLEDGES AND AGREES THAT I-VIEW HAS SET ITS PRICES IN RELIANCE UPON THE DISCLAIMERS OF WARRANTIES AND THE LIMITATIONS OF LIABILITY SET FORTH HEREIN, THAT THE SAME REFLECT AN ALLOCATION OF RISK BETWEEN THE PARTIES, AND THAT THE SAME FORM AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN THE PARTIES. THESE WARRANTIES SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF TAIWAN, REPUBLIC OF CHINA, WITHOUT REFERENCE TO OR APPLICATION OF CHOICE OF LAW RULES OR PRINCIPLES. THE UNITED NATIONS CONVENTION ON THE INTERNATIONAL SALE OF GOODS SHALL NOT APPLY. IF ANY PORTION HEREOF IS FOUND TO BE VOID OR UNENFORCEABLE, THE REMAINING PROVISIONS SHALL REMAIN IN FULL FORCE AND EFFECT.

 
If you have any other questions or enquiries, please contact i-View Technical Support department at (886) 3510-3001 or by E-mail at support@i-View.com.tw